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Frequently Asked Questions about Data Diodes
What details should I share when requesting data diode technical support?
When contacting support for a data diode solution, please include the product model, firmware version, system configuration, and a clear description of the issue. Log files, error messages, or screenshots can also help speed up resolution.
What is the typical response time for data diode support queries?
We aim to respond to data diode support tickets within 24 business hours. Customers with enterprise or premium support plans receive faster response times in accordance with their SLA.
Do you offer deployment, integration, or training services for data diodes?
Yes, we offer tailored deployment assistance, integration support, and training for data diode installations. These services help ensure proper configuration and secure implementation across critical networks.
Where can I access data diode documentation and advanced technical resources?
Technical documentation, hardware manuals, deployment guides, and best practice references for data diodes are available through our support portal. Contact us to request access or for credentials to restricted resources.